CUSTOMER RELATIONSHIP MANAGEMENT

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) is widely-implemented for managing a company's interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.

At J.S.V, we know the value of each customer to your business and the paramount necessity of maintaining excellent relationship with them. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.

Our CRM solution will help you go an extra mile to attain and maintain customer satisfaction. It will provide you with the tools and the methodology to manage a variety of CRM implementation issues in areas like customer retention, account management, campaign management, customer self service and devise strategies to increase revenue, productivity and customer satisfaction. You will be able to manage your customer contacts in an efficient manner and perform conclusive analysis in the area of (CRM) customer relationship management.

Our CRM solution is built using the latest cutting-edge technologies in both Microsoft and Open Source to suits your exact requirement and will be customized totally to the needs of your enterprise.

Whether it is a marketing campaign or an online customer care process, we excel at developing robust, scalable and best-in-its's-class CRM solutions. When an implementation is effective, people, processes, and technology work together to increase profitability, and reduce operational costs.